Service is piss poor. I dropped my car off for a repair on December 4th. It is now January 15th. Not a single email, call or text in the intervening 6 weeks. Any follow up has had to be initiated by me, and even then they promise follow up with nothing.
I was greeted promptly and given a realistic estimate by Don Owens of the work to be done, cost, and when my car would be ready. Everything was done as he said and my car looked as good as new. I was very satisfied with the work done and the experience as a whole. My car still looks great.
Don Owens was the customer rep and is a delightful man to work with. He is very professional, courteous, knowledgeable and helpful. He helps to make a difficult situation ( vehicle damage ) much easier to cope with. The shop did a fine job of repairing my GMC pickup truck and returned it to me shiny and clean inside and out. I hope not to need their service in the future, but if I do, I would gladly return. I also would recommend the shop to anyone needing repair work on their vehicle.
Excellent, professional, courteous, accurate repairs. Very nice, clean, perfect job. Special thanks to Dave R. for his extra "above and beyond" handling of my claims and repairs. Thanks to all who helped me! Rodger
Vince P and his team at Suburban Collision of Ferndale are a top notch class act organization!! From the beginning of the process to the end, nothing short of a professional experience for me and he made it virtually a worry free process. Thank you Vince for taking care of me and my F150 so quickly!! Warm Regards, Mike Sermo
Suburban Collision of Ferndale is a UK Car Repair based in Ferndale, Wales. Suburban Collision of Ferndale is located at 1600 Bonner St, Ferndale, MI 48220, USA, Ferndale, Wales 48220, UK.
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