Got my truck repaired very promptly no defects good service!
Staff were courteous and professional.
Thank GOD I didnt decide to allow the Ferndale location to service my car. First of all out of all the 30+ years of being a happy and loyal USAA member I have never been told that I must pay my deductible up front before even touching my car. I communicate very well with my insurance company (USAA) and have never had a problem with them. The Service King employee Scott Thompson insisted that we pay our deductible up front even after I explained to him that our deductible should be waived. Its not good customer service or courtesy to go back and forth with a customer demanding a payment up front, especially if the customer communicated that it should be waived not to mention that the usual protocol is to pay your deductible after service has been completed. The proper and professional customer oriented way to have handled that was to contact USAA and confirm the information, not be rude, obnoxious and arrogant going back and forth with the customer. He was stuck on your deductible hasnt been waived you have to pay and you have to pay now before you bring the car in. Not ok let me confirm the information with USAA to see what we need to do to get you serviced. No courtesy No respect. Awful customer service. As long as I have been a USAA member I never experienced negative customer service such as this. Totally unacceptable and yes I will let USAA know.
I walked into this place by mistake today. I was looking for another collision shop. The lady at the front desk went ABOVE and beyond to help me out. She searched in her computer for the vehicle, we figured out that I was in the wrong place.. She even came out in the rain to show me the correct direction to go in.. I'm soo greatful and think that she should be recognized for her outstanding customer service. I'm sorry that I didn't get her name. But thank you soo much!
Do not, DO NOT take your car here. Do not let your insurance company take your car here. They have had our car for almost a month and haven't even started. But even worse, we were getting text messages that it was ready to be picked up. We planned and scheduled a vacation with our children, and now we can't take them. THEY HAVEN'T EVEN STARTED and have had the parts for 11 days. Whatever you do, avoid taking your car here.
Service King Collision Repair of Ferndale is a UK Car Repair based in Ferndale, Wales. Service King Collision Repair of Ferndale is located at 23222 Woodward Ave, Ferndale, MI 48220, USA, Ferndale, Wales 48220, UK.
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