I went to this location twice. Beautiful building by the way. The first time, the customer service was on point. The second time, the customer service was dry & semi rude. I appreciate that they have a diverse group of young ladies that work here at this location. I just wish the customer service was consistent.
Great Credit Union. They treat members with respect and have very low interest rates for loans
This is the worst place I have ever done business with. Communication is horrible, I get different answers from every employee I talk to. They told me my loan autopay was set up but it wasn't and I got hit with late fees for missing the payment. I'm transferring my loan somewhere else as soon as possible.
Deceptive and lying customer service. Full story is bellow for those interested. Please stay away as much as you can.I had a car loan with CUO. I wanted to sell my car and had a buyer. When I called CUO to inquire about the process, they said that CUO has the title of the car (I am not located in Michigan) and when I wire the money, the title and lien release letter will be mailed to me. So I wired the money, and called them the next day. The second time (10/25/2018) I was told that they do not have the title of the car, despite me asking few times and stressing the fact that car is not registered in Michigan. I was also told that email should suffice to get a new title without lien. I asked very specifically to send me a paper copy with the email as well, as I knew that notarized copy is needed for Maryland. 5 days after that (10/31/2018) conversation I called CUO again and was told that they do have the title, they are not sure why I was told differently before and also told me that lien release was not sent to me as I requested. I was obviously upset, and asked them to have a rush delivery of these papers to me, they said they would. 8 days after that (11/9/2018), still got nothing. The buyer of the car refused to wait for this circus any longer. I called CUO again, asked for supervisor. I was told title and lien release was reviewed the same day when I called (10/31/2018), but was sent via regular mail, not rush. Supervisor told me she would review my phone conversations with customer service and will get back to me. I received a notarized lien release letter postmarked 11/12/2018 on 11/17/2018 with the letter itself dated 10/31/2018. So it was sitting with them for almost 2 weeks and was not sent! I never received the car title. Not even a courtesy call with apologies from them. Supervisor never followed up with me. So I am left with a car without any way of selling it now, as the buyer refused to wait, and a loan that I covered borrowing cash from my friends. All because of complete and utter incompetence of CUO peppered with a thick layer of constant lies.
Communication skills are null after they sign you up. If you have a loan you better not have any excuses for being late... just pay! You never get same person to talk to, or return calls. Looking for a place to take care of you... keep looking!
Credit Union ONE is a UK Atm based in Ferndale, Wales. Credit Union ONE is located at 400 E 9 Mile Rd, Ferndale, MI 48220, USA, Ferndale, Wales 48220, UK.
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